Terms of Service

The operator is Vertigo Holdings LLC, a Montana limited liability company, operating as Shared.pet. Contact support@shared.pet about the service or billing, and privacy@shared.pet about personal information. The publication date shown on this page is its effective date.

Montana identifies the operator's formation jurisdiction. It does not, by itself, make Montana law exclusively applicable or require members to bring disputes there. Applicable mandatory consumer and privacy protections remain in place.

These terms govern use of the platform. The Privacy Notice explains information handling. Separate, clearly presented terms may apply to a purchase, gift, creator campaign or facility arrangement. Mandatory consumer and privacy rights take priority over conflicting language. Nothing here removes a right that applicable law does not allow us to exclude.

Use accurate account information, keep your sign-in secure, and tell us promptly about unauthorized use. Do not impersonate someone, create an account for a child, or use another person's account without authorization. You are responsible for your own activity, but this does not shift responsibility for failures that the law makes ours.

Compatibility scores, descriptions, assistant answers and any verification indicators have limited purposes. They are not guarantees, veterinary advice, background checks unless explicitly described as such, or evidence that a pet is safe in a particular situation. Shared.pet does not promise a match, a minimum number of nearby members, a successful relationship, or continuous availability.

Use humane care and reward-based guidance. Physical punishment, cruelty, neglect and unsafe handling are prohibited. Do not transfer a pet to another person, change material care arrangements, or authorize non-emergency treatment without the necessary authority. In an emergency, prioritize immediate safety and appropriate professional help.

Both people must freely agree to each step. Paying for a membership or providing a Companion Pass never gives control over another member or a pet. Anyone can decline or end a relationship. Ending a relationship must still include a safe, agreed return of the pet and any necessary care arrangements; it is not permission to abandon an animal or withhold it in a dispute. Sharing does not transfer legal ownership of the pet.

Members are responsible for confirming applicable animal-control, licensing, housing, travel and insurance requirements. Shared.pet is not an insurer, veterinarian or emergency service. Do not assume a membership includes insurance, reimbursement or veterinary-cost coverage unless a separate, applicable policy expressly says so.

Shared+ includes one active sharing-relationship slot. Shared+ Circle includes up to three active slots and one reassignable Companion Pass, subject to the displayed allocation rules. Conversations with eligible people do not themselves consume an active-sharing slot; a slot is allocated before a trial. A pass does not transfer your membership or grant the recipient every Circle benefit. Two Circle memberships remain separate even when members connect with one another.

Benefits do not guarantee that all slots will be used. An unused pass, unused slot, or the other person having their own membership does not automatically create a refund right. Applicable law and any express refund offer still apply. Changes to coverage can affect future access or sharing eligibility, but should not be used to obstruct safety reporting or an orderly return of a pet.

An automatically renewing annual subscription renews until cancelled under the terms presented at purchase. Cancel through Membership and the billing-management link before the next renewal to stop future renewal charges. If that link does not work or you cannot access your account, contact support@shared.pet for help cancelling. Do not rely on deleting the app or ending a sharing relationship to cancel billing.

Unless a purchase offer or applicable law provides otherwise, cancellation stops future renewals and access continues for the paid period. It does not automatically refund elapsed or unused time. We will provide required acknowledgments, renewal or price-change notices and obtain consent where required. A price or material renewal change cannot be imposed contrary to applicable law.

Enter the recipient information carefully. Do not resell, misappropriate or use a gift code fraudulently. Any restrictions, expiry, transfer or refund conditions must be disclosed before purchase and comply with applicable law. A gift or paid pass does not purchase influence over the recipient.

Follow the contact-sharing rules shown in the service. Do not conceal phone numbers, social handles or other contact details to bypass a restriction. Automated checks may prevent a profile or message from being published. You may ask support to review a suspected mistake; an automated result is not conclusive proof of wrongdoing.

You keep ownership of content you provide. You grant Shared.pet a non-exclusive permission to host, store, reproduce, format and display that content as reasonably needed to operate the features you choose, including sharing it with the relevant members and processing it with disclosed service providers. This is not a blanket permission to use private messages or identifiable photos in public advertising. We will seek separate permission for that use.

Contact local emergency services for an immediate threat and a veterinarian for urgent animal-health concerns. Platform reports and email are not monitored as an emergency-response service. Do not wait for a reply where immediate help is needed.

To the extent permitted by law, the platform is provided without a promise that every suggested match, message, assessment or feature will be accurate or uninterrupted. This does not exclude liability for our own conduct where exclusion is prohibited, or waive mandatory rights relating to negligence, personal injury, fraud, consumer protection or other applicable law.

Please contact support@shared.pet first if you would like help resolving a concern. This does not prevent you from approaching a regulator, using a statutory complaint process or bringing a claim in a court with jurisdiction. Nothing requires you to give up non-waivable local rights or accept an exclusive foreign forum.