Privacy Notice

Operator: Vertigo Holdings LLC, a Montana limited liability company, operating as Shared.pet. For privacy questions, email privacy@shared.pet. For account or billing help, email support@shared.pet.

We process introductions, messages, meetings, trial feedback, sharing plans, agreements, reports, blocks and support correspondence. Membership and gift records can include the payer, recipient, selected plan, amount, currency, payment status and payment-provider identifiers. Stripe processes payment credentials; do not send full card details to Shared.pet support.

Technical and operational records may include IP-derived location, device/browser information, authentication sessions, timestamps and service logs. Referral and creator-program records connect invitations and eligible activity to the relevant program. We also receive information from other members, such as an invitation or a safety report, and from service providers carrying out these functions.

Location and activity information also help us understand where the community needs more owners or sharers. We use aggregated information for that planning rather than publicly identifying individual households. We explain a materially different use before starting it and seek consent where required. A change to this page is not, by itself, your consent to a new use.

Discovery uses approximate location rather than your postal code or exact address. Private care details, medical notes and emergency arrangements are subject to separate access controls. Share them only with the appropriate people when needed. People you share information with may remember it, take screenshots, or retain their own records; we cannot undo those actions.

Messages are available to their participants and may be processed for safety and contact-policy checks. Authorized staff may access information for support, moderation, security, legal requests or other necessary administration. Safety reports are not a public profile feature. We restrict access, but cannot promise absolute secrecy if investigation or a legal obligation requires disclosure.

We use language-model services through OpenRouter for functions such as suggestions, assistant conversations and text moderation. Relevant text, instructions and context may be sent to OpenRouter and the model provider selected for that request. Messages and profile text may be checked for contact details or harmful content. A moderation result may prevent publication; contact support if you think it was mistaken.

Do not put medical records, passwords, payment details, private addresses or unnecessary information about other people into an AI conversation. Review suggestions before using them, especially anything affecting safety. Breed tendencies do not establish an individual pet's behaviour. AI-provider availability, locations and retention practices may differ; we do not promise that all providers have zero retention or never use data for training.

Information may be stored or processed outside your province, territory, state or country, including in the United States. It may be subject to lawful access under the laws of the place of processing. We remain responsible for the information we entrust to service providers as required by applicable law.

We may also disclose information when necessary to comply with law, protect people or animals, investigate abuse, pursue or defend a legal claim, or carry out a business transfer with appropriate safeguards and notice. This is not permission for unrelated marketing use.

You can request account deletion in Settings. Some accounts require support-assisted deletion because related records cannot be removed automatically. Deleting an account does not necessarily erase another member's copy of a message, a completed agreement, payment records or information subject to a legitimate preservation obligation. We explain any applicable exception and restrict retained information to the reason it is being kept.

Tell us what you would like to do and the email associated with your account. We may ask for proportionate information to verify the request or an authorized representative; do not email identity documents unless we arrange a suitable method. We will assess applicable rights, respond within the time required by law, and explain a refusal or extension where required. Withdrawing information needed for a feature may mean that feature can no longer be provided.

Canadian rights depend on the applicable federal or provincial law. You can raise unresolved concerns with the relevant privacy regulator. U.S. state rights may include access, correction, deletion, portability, appeals and specified opt-outs, subject to the law's applicability and exceptions. Contact us to exercise a right or appeal our response. You will not be penalized for exercising a legally protected privacy right.

The publication date shown on this page is its effective date. Material changes will receive appropriate notice; where required, we will seek fresh consent. Contact privacy@shared.pet for an accessible copy or help understanding this notice.